The issue has been resolved. Reporting for October 1 is now complete and up to date. Backoffice reports and the FinancialAPI v1 and v2 now show all October 1 sales and any delayed scheduled report emails have been delivered. October 1 report totals can be used for reconciliation as normal. If you still see a difference, please contact Support with the report name, location and date.
Posted Oct 02, 2026 - 14:31 EDT
Update
We are continuing to monitor for any further issues.
Posted Oct 01, 2026 - 15:07 EDT
Monitoring
Following an incident this morning, some of today's reports may be temporarily incomplete or delayed. Your sales data is safe on the pos and reports will be corrected. We recommend not relying on today's report totals for reconciliation until we confirm the fix.
Posted Oct 01, 2026 - 15:02 EDT
This incident affected: Lightspeed Restaurant (K-Series) (Back Office - Reporting).