Delays - Entities Results Outdated / Lagging

Incident Report for Lightspeed - Status Page

Resolved

This incident has been resolved

Posted Aug 08, 2026 - 03:16 EDT

Update

We are still monitoring this incident, we still have some lag to catch up on. Backfilling of missing entities is also ongoing. We will post an update once everything is all caught up.

Posted Aug 06, 2026 - 17:51 EDT

Monitoring

We have identified the root cause and now we are working on the recovering.
We will post an update once the delay is over.
Thank you for your patience.

Posted Aug 05, 2026 - 23:39 EDT

Identified

We’re looking into an issue where Entities (products, sales and inventory and customers) are displaying out-of-date results to Lightspeed (X-Series) retailers and will keep you posted with updates as they come. Thanks for your patience.

Posted Aug 05, 2026 - 22:45 EDT

This incident affected: Lightspeed Retail (X-Series) (Customer Management, Inventory, Products).